Xiaomi Wireless Gamepad
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cool Phone Things (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of coolphonethings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (16) |
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4 Stars (4) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Rating | Feedback |
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J***b H.  |
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23 Apr 2017 01:48 quick shipping and packaged safely! 
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V*****h C.  |
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23 Apr 2017 00:25 Пульт с полным функционалом, и вибрацией. Рекомендую. 
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A****y K. |
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4 Apr 2017 11:32 хрень полная с играми на андроид идет очень хреново и гейпад не настраивается, так что хрень но качество геймпада на высоте. 
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8*****i 8. |
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2 Apr 2017 07:46 джойстик классный! оправдал все ожидания. Но есть один маленький недостаток с держателем в силиконовом чехле или без него на mi5 он задевает кнопку выключения. Не смог запустить джойстик в играх N.O.V.A и Mortal Kombat. 
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Customer |
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28 Mar 2017 13:42 Всё как в описании. Прибыл в пупырке. Работает отлично, отклик хороший. Конектится как геймпад от xbox 360 . Доставка 20 дней + трек отслеживался 
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Customer  |
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27 Mar 2017 05:02 Хороший джостик. Все отлично работает. Единственный минус-ужасная упаковка, джостик был обернуть одним слоем пупырки и всё. Все выпуклые кнопки выпирали и то, что он в пути не повредился-это чудо 
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A*******r A. |
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2 Mar 2017 00:44 качество отличное, доставка быстрая, работает. не могу не рекомендовать! 
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M****s O.  |
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17 Feb 2017 13:54 ótimo produto, só tive problema com o transporte levaram quase 3 meses entre a compra e a entrega , mas fora isso tudo certo , eu recomendo... 
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N*****y K.  |
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4 Feb 2017 09:07 Absolutely no problem with the purchase, fantastic product from Xiaomi. 
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T*****y C.  |
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19 Jan 2017 21:20 Good Product :) feels good in hand. LEGIT and Good store. Everything was packed great. Thank you! 
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S****y S. |
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19 Jan 2017 02:41 Продавец хороший, отправил быстро! доставка в украину 17 дней, курьер мист- экспресс принес домой в руки ( бесплатно).Упакован хорошо, батареек в комплекте нету. Контроллер выполнен из качественного матового пластика, удобный , подходит как к телефону так и к компютеру.Всередине 2 качестченных вибромоторчика. вообщем за свою цену идеальный контроллер качества xiaomi. Продавца рекомендую!!! 5+ 
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A****i K.  |
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17 Jan 2017 08:02 very good quality controler works perfectly with my phone and mi box 3 ,good store/крутой контроллер, хороший продавец, работает с моим телефоном и андроид приставкой/kumanda çok iyi ,orijinal ve kaliteli ,telefonla ve android kutusuyla çalıyor ve kargo da hızlı ayrıca satıcı de 5 numara !works with gear vr ! 
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K********n S. |
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17 Jan 2017 06:06 Посылка пришла в Москву за две недели. Вроде оригинал. Подключилось к телефону без проблем. Джойстик качественный. Будем тестировать на играх. 
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A**x C. |
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16 Jan 2017 03:54 Брал для fifa 17. Заказывал 2.11.16 получил 31. Прям в аккурат под нг. Рекомендую. 
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Customer  |
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28 Dec 2016 19:55 excelente control, muy bueno, suave al tacto y muy eficiente 
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Customer |
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8 Dec 2016 11:38 Проверил, всё работает на ура! Только вот упакован был неочень, но прибыл без плреждений. 
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Customer  |
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3 Dec 2016 09:11 Good store, the wrapping of the package can be better, thus there is a small defect visible on the picture. But still pretty good. 
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A***e D.  |
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30 Nov 2016 04:34 Muy buen producto y vendedor. Se ha puesto en contacto conmigo para informarme en todo momento el estado del envío y su posible llegada. El mando es compatible con todos los dispositivos que tengo y funciona de maravilla! Encantado con la compra ;) 
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D***r T. |
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23 Nov 2016 08:19 Все приехало, достаточно быстро, но вот держатель не положил продавец. А так могу рекомендовать продавца. 
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Customer |
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22 Nov 2016 09:39 Все отлично, мега быстрая доставка (5 дн. после отправки - посылка у меня в руках). Рекомендую. 
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