QCY Noise Cancelling Headphones
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cool Phone Things (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of coolphonethings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (17) |
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4 Stars (0) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Rating | Feedback |
|---|---|---|
N***f  |
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2 Nov 2017 00:01 A nice product. working absolutly fine. |
J***k  |
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8 Sep 2017 06:28 8월 24일 주문 9월8일도착 |
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Customer |
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7 Sep 2017 19:26 super music sound.. very good calling sound.. exlllent.... 
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A***v  |
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25 Jun 2017 06:28 Sounds good! Fast shipping. Good store! Recommend! |
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D***v |
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7 Jun 2017 23:16 Отличные наушники. |
N***v  |
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22 May 2017 20:39 Спасибо.Все быстро и надежно.Буду заказывать еще. |
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I***v |
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22 May 2017 20:39 коробка немного помята но внутри все цело. цвук хороший. громгость тоже. работают только по блютуз. провод не подключается 
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A***v |
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22 May 2017 20:38 Отличные наушники за такую цену! Звук качественный, конечно не синхи, но басы даже есть. Коннектится с макбуком отлично, долгоиграющие. Качество сборки на 4,5- ещё бы чуть напряглись и было бы вообще супер, а так есть мелкие зазоры и перфорация на подушечках неровная. Доставка - жуть как долго, шло через Финляндию, потом в Москву потом в новгородскую область(смысл было делать круг?)- 44 дня. В остальном - доволен как слон) спасибо anyway )) эта фирма решает)) вторые мои наушники этой фирмы ) 
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E****y N. |
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21 Apr 2017 23:54 Наушники хорошие.Пришли за месяц.Заказом доволен.Продавцу спасибо. |
O***a M.  |
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20 Apr 2017 19:59 супер 
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N*****a R. |
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19 Apr 2017 18:42 рекомендую и товар и продавца) 
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A*******r S. |
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17 Apr 2017 18:25 Подключили к iPod. Звук классный! Доставка быстрая. 
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T***r L.  |
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17 Apr 2017 18:24 Great store and great product!!!Everything done highly professionally!I am happy,thanks a lot! 
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F**g L. |
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13 Apr 2017 00:57 Item arrived as described. Decent quality headset for the money. Good buy. |
M****s L.  |
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21 Mar 2017 00:00 As described. Shipped very fast. |
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A****y T. |
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22 Feb 2017 22:30 До Кирова шла 25 дней, и это в Новый Год. Упаковка слабовата, коробка продавцом не вскрывалась. Работают наушники хорошо, радиус приема отличный. 
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G***r S.  |
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18 Jan 2017 18:10 Great store, item is cool, delivary time was very fast. Thanks a lot, I am very satisfied. :) |
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