Pisen Dual USB Power Bank 20000 mAh
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cool Phone Things (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of coolphonethings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
| Positive (100%) | 5 Stars (22) |
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4 Stars (1) |
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| Neutral (0%) | 3 Stars (0) |
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| Negative (0%) | 2 Stars (0) |
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1 Star (0) |
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| Buyer | Rating | Feedback |
|---|---|---|
A****i K.  |
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23 Apr 2017 05:42 ПРОСТО ВАУ!!! Классно! Спасибо продавцу! Качество 5+ 
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A***********l A. |
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23 Apr 2017 01:26 Все хорошо,посмотрим в действии)) 
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Y**i M. |
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22 Apr 2017 02:46 Номер отслеживался полностью. Всё работает. На момент прихода батарея была заряжена на 76%.В подарок продавец положил чехол и фонарик. Фонарик достаточно яркий. Отличный продавец!!! 
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Customer |
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21 Apr 2017 14:24 Товар отличного качества.Продавец общительный и доброжелательный.Спасибо за подарки-USB фонарик и замшевый чехольчик.Очень приятно. |
G***e G.  |
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9 Apr 2017 23:57 Parfait. Conforme à la commande et envoyé rapidement. |
J****e G.  |
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9 Apr 2017 23:55 Отличный товар. Быстрая доставка, до Ирландии дошло за 2 недели. Все хорошо упаковано. Одного заряда хватает приблизительно на 6 айфонов. Рекомендую. 
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R***n G.  |
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9 Apr 2017 21:09 Спасибо большое , отправили быстро, посылка пришла через месяц! Но это из за китайского нового года ! Продавец выходил на связь, отвечал на сообщения ! |
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Customer |
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29 Mar 2017 07:57 Пришёл хорошо упакованным, в отличном состоянии |
A*****s V.  |
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19 Mar 2017 22:16 Shipping to Latvia 10 days!! PB was 85% charged and test showed that Samsung Galaxy Tab (8220 mAh) using ~8% from PB to charge 20% Tab. |
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N*****a B. |
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19 Mar 2017 07:53 отлично..правда из за китайских праздников задержалась отправка |
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E****y D. |
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15 Mar 2017 09:39 до Нижнего Новгорода посылка доехала за 4 недели. Трек отслеживался полностью, даже смс с почты пришло, сто заказ приехал. Продавец с отправкой 4 дня протормозил, но это не критично. остаток заряда на момент включения: 75%. посмотрим, что покажут тесты. коробка по пути слегка помялась, но содержимое в норме. Доп. упаковка: небольшое количество пупырки. 
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V*******a D.  |
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11 Mar 2017 07:10 Заказали повербанк уже у второго продавца ,первый продавец так и не смог доставить товар в Эстонию .Какие-то с этим проблемы на таможне.Товар соответствует описанию,в комплекте всё было и фонарик, и чехол ,и провод .пауэрбанк довольно тяжелый как и должно быть для такой мощности, заряд был 73%. |
M*****n P.  |
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6 Mar 2017 21:41 Good product and a very Quick delevery in 12 days |
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R***n M. |
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5 Mar 2017 01:33 дошло почти за месяц( с 10.01-03.02.17), в комплекте: сам павербанк( 78% заряжен), кабель, мешочек, юсб лампа. по факту больше чем на фото 
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H**b G. |
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4 Mar 2017 00:10 I received my powerbank whitin 10 days. Very quick. It is a good product, works well. I recommend the store. |
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N*****a Z. |
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1 Mar 2017 21:57 пришел ровно за месяц. коробка помята, ее вскрывали непонятно зачем,экран весь потертый. зарядку держит хорошо. в подарок положили фонарик. 
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M*******a A. |
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28 Feb 2017 15:16 Уже 4-Ю заказываю, супер! Все знакомые просят им такую же заказать, заряжает айфон за 20 минут, полные 4 зарядки. Спасибо, продавцу за приятный бонус, в виде фонарика) |
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Customer |
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25 Feb 2017 11:21 Good! |
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N*****a K. |
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25 Feb 2017 06:53 в полном восторге! только по весу тяжелый, но это не страшно. все работает, рекомендую. буду заказывать еще. доставил курьер на работу, спасибо продавцу за подарок к заказу))) очень приятно ecstatic! only the weight is heavy, but it's not terrible. everything works, I recommend. I will order more. courier delivered to work, thanks to the store for a gift to the order))) very nice |
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Customer |
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15 Feb 2017 04:31 Everything is fine, and arrived at the right time. Thanks. |
S****a V.  |
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6 Jan 2017 02:45 fast deliverry and wery good store |
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R******i K. |
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6 Jan 2017 01:32 The first tests showed good quality materials and specifications. More pleased nice bonus, thank you! I recommend your store to their friends and family. Prosperity to your business! |
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M****a T. |
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30 Dec 2016 22:29 Банк пришел быстро - за 22 дня. Пришел заряженный (75% зарядки есть). Работает. К банку прилагается лампочка и чехол. Тяжелый и достаточно большой - в сумке много не поносишь. Спасибо большое продавцу за быструю доставку и за точность указанного товара! Рекомендую! 
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